Questions / answers
Frequently asked questions
Welcome to the Aquila Industry FAQ center. Here you’ll find answers to common questions about our products, ordering process, shipping, technical support, and equipment selection.
Whether you’re looking for laser engraving and cutting machines, laser marking systems, packaging machinery, or industrial accessories, we’re here to help you find the right solution for your business.
Can’t find the answer you’re looking for? Contact our team for personalized assistance.
What is Aquila Industry?
Aquila Industry is an industrial equipment supplier based in Shanghai, China. We provide laser machinery, packaging equipment, labeling machines, and industrial supplies to customers in different markets.
Our goal is to help businesses find suitable equipment at competitive prices, supported by professional product guidance and responsive customer service.
What products does Aquila Industry offer?
Our product range includes:
Laser engraving and cutting machines: CO₂ laser machines for a variety of compatible materials and applications.
Laser marking machines: Fiber, MOPA, and UV laser systems for different marking requirements.
Specialized laser equipment: Including 3D crystal engraving machines and laser accessories.
Packaging machinery: Including cellophane wrapping machines, film folding machines, liquid filling machines, and tray sealing equipment.
Labeling machines: Manual and automatic solutions for different container types.
Industrial accessories and supplies: Including laser tubes, lenses, fume extractors, and other related products.
Please browse our product catalogue or contact us if you need help identifying the right equipment.
Why choose Aquila Industry?
We focus on providing practical industrial solutions at competitive prices. By working with selected manufacturers and suppliers, we help customers explore equipment options suited to their applications and budgets.
Our team can assist with product selection, technical specifications, quotation requests, and coordination of after-sales support.
Which countries does Aquila Industry serve?
We work with international customers and businesses looking for industrial equipment from China. Shipping arrangements depend on the destination, machine type, and order requirements.
Please contact us with your delivery country and the product you’re interested in so we can assess the available shipping options.
How do I choose the right machine for my business?
The right machine depends on your application, materials, production volume, required output, and budget.
For laser equipment, we recommend considering:
The material you want to process.
The size of your workpieces.
The required engraving, cutting, or marking results.
The production speed and working area you need.
Laser power and available accessories.
For packaging equipment, important factors include product dimensions, packaging materials, production capacity, and the level of automation required.
Tell us what you want to produce, and our team can help you identify suitable options.
Can I request a customized machine or configuration?
Customization options depend on the specific product and manufacturer.
Some machines may offer different power levels, working areas, accessories, or configurations. Please describe your requirements when requesting a quotation so we can confirm what is available.
How can I get a quotation?
You can request a quotation through the enquiry form on the relevant product page or contact us directly.
To help us prepare an accurate quotation, please provide:
The product or machine model.
Your destination country.
Your intended application.
Any required options or accessories.
Your expected quantity.
Our team will review your requirements and respond with the relevant product and pricing information.
How can I place an order?
The usual process is:
Tell us which product you’re interested in and describe your requirements.
Review the quotation, specifications, configuration, and applicable commercial terms.
Confirm the order details and agreed payment arrangements.
We coordinate order processing and delivery according to the confirmed terms.
For customized equipment, we recommend confirming all important specifications in writing before placing your order.
What payment methods do you accept?
Available payment methods and payment schedules depend on the order and agreed commercial terms.
The accepted payment method, payment schedule, and applicable charges will be specified in your quotation or sales documentation. Please confirm these details with our team before making payment.
Do you ship internationally?
We serve international customers, and shipping options depend on the product and destination.
When requesting a quotation, please provide your delivery country and, where possible, your city or postal code. We can then assess the available shipping arrangements and associated costs.
Please also confirm which transportation, insurance, customs, and import-related costs are included in your quotation.
Will I need to pay import duties or taxes?
Import duties, taxes, customs clearance fees, and other import-related charges depend on the destination country’s regulations and the agreed shipping terms.
Please confirm which costs are included in your quotation and which, if any, must be paid by the buyer. We also recommend checking local import requirements before placing an order.
Does Aquila provide technical support?
We assist customers with product information and technical enquiries relating to the equipment we supply.
The available support arrangements depend on the product and manufacturer. Please contact us if you need help with machine operation, troubleshooting, spare parts, or technical documentation.
What should I do if my machine develops a problem?
If you experience a problem, please contact our team and provide as much information as possible, including:
The machine model and serial number.
A description of the problem.
Photos or videos showing the issue.
Any error messages displayed.
Details of recent maintenance or changes.
This information helps us assess the situation and coordinate the appropriate troubleshooting steps.
For laser equipment, do not open electrical enclosures or work on high-voltage components unless you are appropriately qualified and have followed the manufacturer’s safety procedures.
Are spare parts available?
Spare-part availability depends on the machine model and component.
Please provide the machine model, part name or number, and a photo of the required component if available. Our team can check the relevant sourcing options and provide a quotation where the part is available.
For best compatibility, we recommend confirming the part specification before ordering.
What warranty do you provide?
Warranty coverage, duration, and exclusions vary by product and manufacturer.
We provide 12 months’ warranty for all equipments. Please refer to the warranty terms provided with your quotation or order documentation.
any questions? ask us!!
Customer's success is our success, we look forward to working with you!
